TERMS AND CONDITIONS
- All rides are billed to the customer’s credit card or corporate account numbers. Regency Limousine accepts the following cards: American Express, MasterCard, Visa, Diners Club, and Discover.
- A 15% gratuity will be billed to all rides. Gratuity is calculated on the base fare, stop time, and wait time.
- The following additional charges will be itemized on the customer’s billing statement when applicable: airport fees and cell phone usage.
- 5% GST (Sales Tax) will be charged to the bill.
- All published rates are subject to change without notice.
Wait Time / Stop Time
- Forty five minutes of free waiting time given on all flights from the official posted arrival time. Additional waiting time will be calculated in increments of 15 minutes at the vehicle’s hourly rate. 15% gratuity, 5% GST and parking are additional.
- For all other reservations, 5 minutes of free wait time is given. Any additional wait time will be charged in 15 minute increments based on the hourly rate for that particular vehicle.
- Regency Limousine does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
- Passenger requested stops on route during a point-to-point reservation will be charged $10.00 per stop for maximum of 5 minutes, and changes will revert to Regency Limousine’s hourly rate after 5 minutes.
- Passenger requested stops off route for point-to-point reservations, additional charges will revert to Regency Limousine’s hourly rate.
Cancellation and No Show Fees
- Cancellation of sedans, SUVs, and stretch limousines with FORTY EIGHT HOURS (48 HRS) NOTICE OR LESS from scheduled pick-up time will result in a full charge equal to the base fare price of the trip plus the 5% GST and 15% gratuity.
- Cancellation of Prom and Wedding contracts with THIRTY DAYS (30 DAYS) NOTICE OR LESS from date of service will be charged the full contract amount. In cases of no existing contract, the vehicles’ hourly minimum will be charged.
- A ‘no show’ fee equal to the base fare price of the trip plus 5% GST and 15% gratuity plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
- To avoid a ‘no show’ fee call 1-604-681-3333 if you cannot locate your vehicle.
- Regency Limousine shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
- Regency Limousine assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.
REGENCY LIMOUSINE INC. RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DISCRETION OF REGENCY LIMOUSINE INC.